Collection: Terms & Conditions

Welcome to Scrubs Venue. These terms and conditions govern your use of our website and all associated services. Please read the following carefully.

MEMBERSHIP ELIGIBILITY 

Membership on scrubsvenue.com is available only to users aged 18 or older. Additionally, membership is not available to individuals who have been suspended or removed from Scrubs Venue’s systems at our discretion.

By applying for membership, users agree to abide by these Terms and ensure they meet the eligibility criteria. Membership benefits apply exclusively to in-stock HoH brand items, excluding items from other brands and custom orders.

Members receive a scrub set, which may consist of either matching or mix-and-match pieces, along with an additional discount on purchases. The discount percentage is determined at our discretion and may change periodically without prior notice.

Membership fees are charged monthly to the payment method on file. The membership automatically renews each month until canceled. It does not include shipping, tax, duties, or any applicable discounts. Members can pick up their items in-store at no additional cost. Orders requiring shipping may incur a shipping fee, which is not refundable. Customers are responsible for all shipping costs associated with returns. If you refuse delivery, the cost of shipment back to us will be deducted from your return.

NOTICE 

Scrubs Venue, Inc. reserves the right to contact you or provide you with service-related and/or promotional notices through various channels, including postal mail, electronic mail, general site notifications, and more, using the contact information you have provided to us.

PRICING POLICY 

At Scrubs Venue, Inc., we are committed to offering our customers high-quality products at reasonable prices. We have made every effort to accurately display our items on the Site. Please note that variations in style, color, size, shape, and appearance may occur. If you are dissatisfied with your purchase, please refer to our Returns & Exchanges section for further assistance.

FINAL SALE POLICY 

Products labeled as Final Sale are not eligible for exchange, credit, or refunds. Price adjustments will not be provided for previous orders.

Buy Now Pay Later

At Scrubs Venue, we offer our customers the convenience of the Buy Now Pay Later option through third-party services. Please note that orders placed on scrubsvenue.com using Buy Now Pay Later as a form of payment are eligible for exchanges only for the same model, width, and color. 

​​​​SITE USE 

Accessing or using the Site for any illegal or unauthorized purpose is strictly prohibited. Harassment, including via e-mail and chat or through the use of obscene or abusive language, is strictly forbidden. While Scrubs Venue, Inc. cannot monitor user conduct, it is a clear violation of these Terms to use any information obtained from our Site to harass, abuse, or harm another person, or to contact, advertise, solicit, or sell to any user without explicit consent.

Additionally, users agree that their comments or other submissions to the Scrubs Venue, Inc. website will not violate any third-party rights, including copyright, trademark, privacy, or other personal rights. Users further agree that their comments will not contain libelous or otherwise unlawful, abusive, or obscene material. Users remain solely responsible for the content of any comments they make.

USER SUBMISSIONS 

Scrubs Venue, Inc. aims to foster an interactive relationship with the members of its Site and services. Any user comments, feedback, suggestions, ideas, and other submissions disclosed, submitted, or offered to Scrubs Venue, Inc. on or through this Site become the property of Scrubs Venue, Inc. Users assign all property rights and interests to Scrubs Venue, Inc., granting the company unlimited use, whether commercial or otherwise, of any comments. Scrubs Venue, Inc. has no obligation to (1) maintain any comments in confidence; (2) pay users any compensation for comments; or (3) respond to user comments.

Copyright Infringement: 

We respect intellectual property rights. If you believe your copyrighted work is accessible through our website in a way that constitutes infringement, inform us promptly. Provide clear identification of the material, contact information, a statement of belief in unauthorized use, and an assertion of your authority under penalty of perjury. Email the information for review and potential removal.

ORDERS 

The following Terms of Use apply to any purchase you make on the Site for Products, referred to as an "Order." For Team Orders (defined below), please consult the Supplemental Terms for Team Orders.

Order Acceptance: Upon placing an Order, we will verify your address by sending an email to the provided email address and/or contacting you to confirm the Order. Your Order on our Site constitutes an offer to buy the specified Product(s), and we may accept your Order by processing the payment and dispatching the Product(s). The receipt of an electronic or other Order confirmation does not confirm our acceptance of the Order, nor does it establish confirmation of our offer to sell. Your Order is considered accepted by Scrubs Venue once we ship the ordered Products. Additional verifications or information may be required before accepting an Order. You accept all Products upon shipment, and the title to and risk of loss of the Products transfer to you when Scrubs Venue delivers the Product(s) to a common carrier. Any estimated shipping date provided by Scrubs Venue is based on Product availability and payment processing time and excludes transit time.

Order Issues: We reserve the right to decline your Order or any part of it for reasonable grounds or as allowed by these Terms of Use. If certain Products in your Order are temporarily out of stock, we will inform you in writing at the provided email address about unfulfilled items and cooperate with you in finding a suitable replacement. If a suitable replacement cannot be found, we will ship the available Products only and refund the out-of-stock items. If we reject your Order, we will notify you in writing at the provided email address.

Order Cancellation: In the event of a Product being discontinued or otherwise unavailable, Scrubs Venue retains the right to cancel your Order and refund the paid amount for the Product.

Restrictions on Resale: To safeguard the intellectual property rights of Scrubs Venue, its licensors, and suppliers, any resale of Products for personal and/or business profit is strictly prohibited. Scrubs Venue has the right to decline any Order that appears to involve reselling. Scrubs Venue actively defends its intellectual property rights and will take appropriate action upon discovering any unauthorized resale of its Products.

Returns & Exchanges: All Product sales are subject to our current return policies. The latest version of the return and exchange policy is accessible on our Returns Page.

Processing Timeframes

Returns and exchanges may begin processing shortly after carrier scan, but all return item(s) are evaluated and verified for authenticity once received at our warehouse. If an item is returned that is not our product, early processing of exchanges or refunds will be reversed.

Although returns typically process within 5 – 10 days, please allow up to 15 days after receipt at our warehouse for your return/exchange to process. Processing timeframes may vary based on volume. 

Returning to a Scrubs Venue Store

Customers who purchased their Scrubs Venue products through our website can bring their items to Scrubs Venue store to potentially process an exchange or return. Please note, online orders will experience the same return or exchange process in-store as they would processing their own return or exchange online.

• Returns: If returning products in-store that were originally purchased through scrubsvenue.com, you will be refunded for the value of the eligible return item(s). Refund(s) will be processed back to the original form of payment. Although this processes immediately in our system, it may take a few business days to reflect in your account based on your bank's policies.

• Exchanges: If requesting an exchange in-store for products that were originally purchased through scrubsvenue.com, your return item(s) will be sent to the warehouse on your behalf and (if accepted) your requested exchange item(s) will be shipped to you at no additional cost once your return item(s) have been received and processed.

Gift Cards: By purchasing, using, or accepting a gift card from Scrubs Venue, you acknowledge and agree to the following terms:

Non-refundable Nature: Gift cards are non-refundable.

Redemption: Gift cards are redeemable only for goods or services offered by Scrubs Venue.

No Expiry: Gift cards do not have an expiration date.

Lost, Stolen, or Damaged Cards: Scrubs Venue is not responsible for lost, stolen, or damaged gift cards.

No Responsibility for Unauthorized Use: Scrubs Venue is not responsible for unauthorized use of gift cards.

Non-Transferable: Gift cards are non-transferable.

Redemption Restrictions: Gift cards may be subject to restrictions imposed by applicable laws or regulations.

Changes to Terms: Scrubs Venue reserves the right to change these terms without notice.

CORRECTION OF SITE ERRORS 

The information provided on the Scrubs Venue, Inc. website may contain typographical errors or inaccuracies. We reserve the right to update any information at our discretion and without prior notice. Please be aware that such errors may pertain to product information, pricing, and availability. In cases of pricing errors or inaccuracies, we retain the right to terminate any orders affected. We apologize for any inconveniences.

ACCOUNT AND PASSWORD 

If you establish an account with us, you will be required to choose an ID and password. You agree to provide accurate, complete, and up-to-date registration information about yourself. To maintain the security of your account, it is your responsibility to safeguard your account ID and password, refraining from sharing them with anyone. You are accountable for all activity associated with your account.

You affirm and warrant that you are of legal age to enter into a binding contract, or if not, you have obtained permission from your parent or guardian to access the Site and agree to these Terms on your behalf. If you are agreeing to these Terms on behalf of an organization or entity, you assure that you are authorized to agree to these Terms on their behalf, binding them to these Terms.

INDEMNITY 

By using this Site, Services, or Products, you agree to indemnify and hold Scrubs Venue, Inc. (and its officers, directors, agents, subsidiaries, joint ventures, and employees) harmless from any third-party claims, as well as losses, expenses, damages, fees (including attorneys’ fees and court costs), and other costs resulting from your violation of these Terms or any activity related to your account, including negligent or wrongful conduct, and your access to and use of the Site, Services, and Products (unless otherwise prohibited by applicable law). We reserve the right, at our own cost, to assume the exclusive defense and control of any matter subject to indemnification by you, in which case you agree to cooperate fully.

These indemnity provisions will survive any termination of your account, the Terms, or your access to the Site and/or Services.

TERMINATION OF SITE, SERVICES, OR ACCOUNT 

Scrubs Venue reserves the right, at its sole discretion, to restrict, suspend, or terminate your access to all or any part of the Site, Services, including your account, at any time and for any reason without prior notice or liability. In the event of termination, you remain bound by your obligations under these Terms, including warranties made by you, and by the disclaimers and limitations of liability. Scrubs Venue, Inc. shall not be liable to you or any third party for any termination of your access.

THIRD PARTY LINKS 

To enhance our Site, Scrubs Venue, Inc. may utilize and promote services provided by outside third parties. While affiliated with Scrubs Venue, Inc., we do not control these services and make no representations regarding these individuals or entities. We make no warranties or representations regarding third-party sites and are not liable for the accuracy, completeness, timeliness, reliability, or availability of any such sites. Accessing third-party sites linked on our Site is at your own risk.

We are not responsible or liable for any loss or damage incurred as a result of dealings with any third-party website, merchant, or operator. Your access and use of these third-party websites and their services or products are at your sole risk.

DISCLAIMER OF WARRANTIES 

All content, Products, and Services on the Site are provided "as is" without any guarantees or warranties of any kind, either express or implied, including but not limited to the implied warranties of merchantability and fitness for a particular purpose, title, non-infringement, security, or accuracy. Use of the Site, Products, and Services is at the user’s risk.

User-Submitted Content and Feedback: Submission of content or feedback to the site is optional. Ensure submissions are respectful, legal, and grammatically correct. We reserve the right to remove content violating the law or deemed in poor taste without explanation.

Changes and Updates: We may make alterations to these terms periodically. Please revisit this page frequently to stay informed. Your continued use of the site signifies acceptance of any modifications.

For More Information: For inquiries or suggestions regarding our Terms, contact us at help@scrubsvenue.com.

Thank you for choosing Scrubs Venue. Your compliance with these terms ensures a positive experience for all users.